SHIPPING AND DELIVERY
Please keep in mind that order processing time and shipping times differ. On average, order processing and delivery can take 30-35 days, although this timeframe may vary based on demand. All stated delivery timeframes are estimates and may be subject to change due to global supply chain issues and shipping carrier factors beyond our control.
While your order is being processed and delivered, we encourage you to reach out if you have any questions. Rest assured that your order is being handled with meticulous care and attention to detail.
After the product has been processed and shipped, delivery time frames for all shipments within the continental US typically range from 7-14 business days. Depending on your location, your shipment may arrive 1-3 days earlier than expected, but there is no guarantee. Please note that Cold Life LLC cannot be held liable for early or late shipments of your order.
DELIVERY
Once your order has been shipped, a contact from the freight company will reach out to schedule a time frame that is convenient for you to deliver. Please keep in mind that there must be an adult present during the delivery time frame given to you. The delivery will only be delivered and dropped off on the first available floor. It is the customers responsibility to un-package your order and set it up in your desired location. If you wish to have white glove delivery, please reach out to Support@thecoldlife.com for a custom quote. White glove delivery service includes in-home delivery up to three floors and un-packaging of your plunge.
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